Refund policy

While we would like to ensure your 100% upmost satisfaction with our products, we know we cannot always provide 100% guarantees. In essence, if you find yourself dissatisfied with a product you have purchased from our website (www.miradoroutdoor.eu) and wish to initiate a return, please review our return procedures below and complete the online withdrawal form.

PLEASE NOTE: Regrettably, we cannot facilitate returns for our products purchased via Otto, Leroy Merlin, Kaufland, Cdiscount, and other third-party vendors. If your purchase was made on any of these vendor sites, please initiate a return request directly through their respective websites. We appreciate your understanding and cooperation in this matter. If you have any questions or concerns, please feel free to reach out to our customer service team for guidance.

RETURN AND REFUND PROCEDURES:

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you, or a third party designated by you who is not the carrier, takes possession of the last item of goods.

If it has been over 14 days since you received your product, we cannot provide a refund, however, please give us a call to see how we can best help you get the most value out of your purchase.

Withdrawal Instructions

  • In order to exercise your right of withdrawal, you must inform us (Mirador) of your decision to withdraw from this contract by means of a clear statement (e.g. an online withdrawal form).
  • If you make use of this option, we will promptly provide you with confirmation of receipt of such withdrawal (e.g. by e-mail).

Returning the Goods

  • You must return or hand over the goods to us without undue delay and, in any event, no later than 14 days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send back the goods before the 14-day period has expired.
  • You may arrange the return of the goods yourself or, upon request, have the return arranged by Mirador. If you would like us to arrange the return, please contact our customer service team.
  • If you are requesting to return your goods due to any reason other than a damage or defect, you will assume responsibility for all shipping charges associated with the return.

Refund Timeline

  • If you withdraw from this contract, we shall reimburse all payments received from you, including the costs of delivery (with the exception of any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us),without undue delay and in any event no later than 14 days from the day on which we receive notice of your withdrawal from this contract.
  • We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
  • We may withhold reimbursement until we have received the goods back, or until you have provided evidence of having sent back the goods, whichever is the earlier.

Liability for Diminished Value

  • If you handle, use, or alter the items beyond this necessary inspection period, you are liable for any diminished value of the goods (Article 14(2) of EU Directive 2011/83/EU). We inspect all returned items upon arrival. If an item is returned in a condition that prevents us from reselling it as new, we reserve the right to reduce your refund amount to cover the loss of value.

*If you received a damaged or defective item, please send an email providing photos of the defect to customerservice@miradoroutdoor.com for assistance. We would be happy to replace the part(s) that are defective at no cost to you under your specified warranty period, or if you would like to proceed with a refund instead, we will provide a prepaid return label to ship the order back to us.

Contact Us: Customer Support Email: customerservice@miradoroutdoor.com

Need Assistance? Call: 0049 0351 31402110